2. amps-preamps
  3. 186069-150037

Warranty repair wait times - serious industry problem??

I'm looking at buying a used amplifier that needs some work, and lucky it's still under warranty. In researching places to get work done it's horrifying to learn that it could take two or three months after speaking to a few places.

Is this a widespread problem in the audio gear repair world? That's really bad.

emergingsoul
Ag insider logo xs@2x
cleeds
5,658 posts
 

The OP has still not identified a single audio component manufacturer with a two-month warranty repair time. So it looks like his claim is just BS.

dinov's avatar
dinov
796 posts
 

Just had a C28 and a MC30 repaired by Audio Classics and in both cases it took 4 months. I know that’s vintage gear but I would expect the same with warranty items as well. Not enough techs and too much business I would assume. 

marshinski15
33 posts
 

8 months get get back a  Rega Aphelion Cartridge. No one could give me a time frame for repair. I gave up and purchased a Hanna Red.

Ag insider logo xs@2x
cleeds
5,658 posts
 
dinov

Just had a C28 and a MC30 repaired by Audio Classics and in both cases it took 4 months. I know that’s vintage gear ...

Correct. McIntosh, as with most audio manufacturers, gives priority to warranty repairs. So far, no one in this thread has identified a manufacturer with two- or three-month delays on warranty repairs.

willywonka
191 posts
 

I would verify the warranty is actually transferable since most are not.

More to discover