Warranty repair wait times - serious industry problem??

dinov

Just had a C28 and a MC30 repaired by Audio Classics and in both cases it took 4 months. I know that’s vintage gear ...

Correct. McIntosh, as with most audio manufacturers, gives priority to warranty repairs. So far, no one in this thread has identified a manufacturer with two- or three-month delays on warranty repairs.

Three months for warranty work is very slow. Who's offering that?

The OP has still not identified a single audio component manufacturer with a two-month warranty repair time. So it looks like his claim is just BS.

jimmy2615

I just sent a preamp and amp to Bryston - in warranty - and it took over 3 months.

That is very odd. Bryston serviced my 4B out-of-warranty amplifier and turned in around in about two weeks.

What model preamp and amplifier required your warranty service?

emergingsoul

... mcintosh says best to go to a service center ...They don’t like to be in the servicing business that’s why they have a net work.

Nonsense. I’ve done business with McIntosh and the company delivers excellent service. Mac’s service network can save shipping costs and offers customers options. But to say the company doesn’t "like to be in the servicing business" is pure BS. In audio, McIntosh is the gold standard in service.

emergingsoul

I don’t follow why warranty service would get priority by repair centers.

Because it’s part of earning authorized status, which is a source of business.

Truth is it’s a very low profit business compared to other repair work.

How do you know your claim to be true?

It’s a dying profession ... It’s an ugly business, this is the dark side.

You are the OP and you continue to make unsubstantiated claims. You’ve still provided no evidence for your original claim that a warranty repair will take two to three months.