It appears that many (not all) on the Hoffman site think I'm being unreasonable and that I should show more patience and understanding.
I can't believe I'm having to defend myself.
I give up.
I may get my gear and maybe not. I now have another phono pre plus a back up.
If I get the Lounge Audio gear back, I'll make sure it works, box it back up and maybe someone on the Hoffman forum will buy it.