Mark Levinson Repairs

@raggah. I don't believe that you contacted George Meyer AV repair facility in Los Angeles, CA.

They are an authorized Mark Levinson repair facility and a simple call would confirm this.

I have had two Mark Levinson 23.5 amps repaired and one ML3.  Also many Audio Research pieces.

Also, just for your information regardless of whether a technician is authorized or not, a good technician can diagnose and repair.  Unless the parts are simply not available.

I know for certain they repair 331 amps.

Their website list the following.

Authorized Audio Research Service and repair

Authorized Levinson Service and Repair

Authorized McIntosh Service and Repair

Authorized Krell Service and Repair

Authorized Wadia Service and Repair

Authorized Hegel Service and Repair

Authorized Jadis Service and Repair

and if you click on their link, they list about eighty brands they repair.

Also, speaking to their technicians, they stock hard to find parts.

Anyway, I'm not affiliated with them other than being a many times customer, but it is good to know of a repair facility that I can trust.

enjoy

Call Chris Johnson  in Burlington  Ontario  he owns parts connection  and he will get it fixed. He is one of the largest dealers of hi fi parts in the world. 

905 681 9602

DTC ….. 

To say that Samsung ultimate ownership has no impact in Levinson is like saying I don’t have my head in the sand.   
I work in international Mergers and Acquisitions.  I have worked for Samsung and LG.  I mostly work for Asian companies buying companies in the US and Europe. Have done a lot for Japanese and Chinese companies as well.  
All Korean companies impart their Asian business methodologies and philosophies on western companies they acquire.   It may not be obvious - but the first thing they do when acquiring a company is put in their own Chief Financial Officer.   That persons job is to not just manage finances but cut out waste.  Every Asian company believes that western companies are filled with waste !!   They cut it to improve profits.    So while they may not say - let’s reduce our customer service - they do say - we see our customer service department has 8 people and we believe we don’t need more than 5. 
  They will cut anything and everything until they are convinced it is hurting sales. 

if you like the amplifier (this is not the most complicated device) - it can be repaired ... an experienced craftsman does not necessarily need a circuit - some resistor may have burned out ... Yes - capacitors often dry up with veterans and you will not find the same ones for sale ... BUT - they were made during the dinosaurs - technology has gone ahead and you can choose an alternative (the sound can change - but this is also a plus - you can adjust the sound even better for your room ...).
For example, I specially bought an ML DAC - it was completely checked on test stands, the capacitors were replaced ... I am very pleased with the sound - thick analog ... modern DACs are most often sterile, they give an unnatural sound ... Look for the master (this applies to any components in this hobby ) .