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Mark Levinson Repairs

I own a Mark Levinson # 331 Power amp and recently the right output channel failed. I called ML service dept to get a quote for repairs and and was shocked when i was told they don't do repairs on this amp anymore and even if they did there are no parts available. They also told me that a 3rd party service center would not be able to help either because they will not have the schematics and they will not give it out to anyone. this was more shocking as based on this information the amp will never be fixed, i do blame myself for not doing research on this company policies prior to buying the amp if i did i would not be in this situation. I own several Mcintosh equi[tment that cost the same or less and older than the ML 331 and i have had them repaired at Mcintosh or my local tech shop i even bought the service manual for one of the amps. 

Does anyone here has the same issue and if so how did you get your amp repaired, any suggestions will be appreciated FYI when the amp was working it was excellent quality sound so the equipment is good just the service sucks !

Thanks for reading.   

raggah

Showing 2 responses by markny2011

markny2011
25 posts
 

It may come as a surprise to many people - … but Samsung is the current owner of Levinson.  Not exactly a firm that is aligned with a high end audiophile service philosophy. 
this is also not a unique policy to Levinson.  I personally had a 12 year old PS Audio power plant that went bad.  They diagnosed the problem as I described the situation as some bad caps  - but said their policy was not to provide service because they could no longer get the exact capacitors that were originally used !

I wouldn’t buy a PS Audio product again.  

markny2011
25 posts
 

DTC ….. 

To say that Samsung ultimate ownership has no impact in Levinson is like saying I don’t have my head in the sand.   
I work in international Mergers and Acquisitions.  I have worked for Samsung and LG.  I mostly work for Asian companies buying companies in the US and Europe. Have done a lot for Japanese and Chinese companies as well.  
All Korean companies impart their Asian business methodologies and philosophies on western companies they acquire.   It may not be obvious - but the first thing they do when acquiring a company is put in their own Chief Financial Officer.   That persons job is to not just manage finances but cut out waste.  Every Asian company believes that western companies are filled with waste !!   They cut it to improve profits.    So while they may not say - let’s reduce our customer service - they do say - we see our customer service department has 8 people and we believe we don’t need more than 5. 
  They will cut anything and everything until they are convinced it is hurting sales. 

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