Bluesound Node 2 producing distortion and dropouts


I have my Bluesound Node connected via co-ax to a Chord Hugo TT-2 and have been experiencing some issues as of late. When I start to listen to music I sometimes have a distortion with dropouts. I have found that if I unplug the power cord on the Bluesound and press the buttons on the top and re-plug the power cord, the issue goes away.

is anyone else experiencing this? Is this a signal from the Bluesound that is starting to fail and I should start shopping for a replacement streamer. A little background, I originally bought this unit 3-4 years ago,new. I used a Rega DAC then a Chord Cutest and about 6-8 months ago the Hugo. Until a few weeks ago I had great service from this unit, so I don’t feel the DAC is related to the issue. I mainly am using Tidal and Qobuz for streaming.

any insight is greatly appreciated, thank you.

Theo

128x128theo

Are you using wifi or connecting your Node via ethernet/LAN? I had a similar issue where wifi stopped working properly and I was experiencing lots of dropouts especially when playing hi-res music. It turned out that I had installed a Google Nest doorbell which was somehow interfering with the Node. 

Arafig, I forgot to mention that. I am using ethernet and have recently upgraded my internet service. 

Thank you for bringing this up. 

Try putting in a support request [Help/Send Support Request].  BS can look at your log and possibly diagnose what is causing the problem.

It may take a day or two for them to respond.  In the meantime, try posting your question to the Bluesound Community Forum.  They monitor those posts and may be able to suggest a few things to try right away.

dinosore, I figured since it was out of warranty they wouldn't help me. But I will try that and see what they say. Also is that community forum found on the bluesound website or is it here on audiogon.com? I wasn't aware of its existence. 

Thank you for your help