Bluesound Node 2 producing distortion and dropouts


I have my Bluesound Node connected via co-ax to a Chord Hugo TT-2 and have been experiencing some issues as of late. When I start to listen to music I sometimes have a distortion with dropouts. I have found that if I unplug the power cord on the Bluesound and press the buttons on the top and re-plug the power cord, the issue goes away.

is anyone else experiencing this? Is this a signal from the Bluesound that is starting to fail and I should start shopping for a replacement streamer. A little background, I originally bought this unit 3-4 years ago,new. I used a Rega DAC then a Chord Cutest and about 6-8 months ago the Hugo. Until a few weeks ago I had great service from this unit, so I don’t feel the DAC is related to the issue. I mainly am using Tidal and Qobuz for streaming.

any insight is greatly appreciated, thank you.

Theo

128x128theo

Showing 10 responses by theo

Arafig, I forgot to mention that. I am using ethernet and have recently upgraded my internet service. 

Thank you for bringing this up. 

dinosore, I figured since it was out of warranty they wouldn't help me. But I will try that and see what they say. Also is that community forum found on the bluesound website or is it here on audiogon.com? I wasn't aware of its existence. 

Thank you for your help 

 

donlp33, Thank you for your response and the way to find the forum. But I hadn't thought of a error on the last update. Maybe Bluesound has a fix in the works, but I will send them an email dinosore suggested and make sure that they may have an issue brewing.

Thanks again

 

Mr-m mine was new 4 yrs ago and has been performing great until this past month. I hope it self corrects so I can continue to enjoy it.

donlp33, I have 3.20.45 and have tried to do an update but I get the “no update required “ so maybe it will come in the next day or two. Thanks for letting me know.

 

 

Tmccarthy, that thought is on my radar here as well. I am hoping it is a software fix as that keeps money where it belongs. But I may be in the market for a new streamer. I would welcome any suggestions in the 1500 or less price range.

Randymap, that is the same version I have. So that must be the culprit. donlp33, mentioned he now has version 3-20-49 and seems to have solved his. So until then I will be rebooting as well, at least I can do that from the iPad.

 

thank you 

I got a response from Bluesound and they suggested a different cable, but I really think that is not the culprit as I have been  using this Kimber D-60 for a few years. I see that the upgrade donlp33 mentioned 3.20.49 is coming but I can't seem to download it yet.

Fingers crossed!

 

I will look in the Primare, we have a good dealer locally. Also I have looked into the Cambridge, but hoping a software update from Bluesound will be a fix. Financially I have to wait, I just paid income tax and property tax and my wallet has an echo.

I am happy to hear that it was an update issue amd the new update seems to be resolving these issues as per a few members that have reported. My problem is that when I try to install or request an update via the uprade button, get the response "No Updates available" . Bluesound must roll out these upgrades/updates by region or something, as some have indicated that they received it already, which makes no sense to me.

Holding onto some hope here

Thanks for all the help

I just read on the Bluesound site that the 3.20.49 is only applicable to the Node (latested version node) and not the 2 or 2i. So back to square 1.