2. misc-audio
  3. 181330-41

I can't believe this.

I have had a Tascam recorder in for warranty repair since October. They claim they are backlogged and have no idea when they can look at it. They claim they are still trying to fix equipment that came in last summer.

But here is the thing that grinds me. They want, " I think they may be able to do a priority service for you, however as I mentioned, most of our service centers that do provide priority service have a fee for it".

This seems like bribery to me.

ozzy

128x128ozzy
toddsyr's avatar
toddsyr
113 posts
 

The company should be spelled Ta-Scam.

jafant
18,958 posts
 

ozzy

 

As above, "Give me results, not excuses" Be a Tiger.

 

Happy Listening!

big_greg
6,567 posts
 

"I think they may be able to do a priority service for you, however as I mentioned, most of our service centers that do provide priority service have a fee for it".

That sounds like an option to me.  Nobody's coercing you to do anything.

noromance's avatar
noromance
9,552 posts
 

Warranty compliance should be enforced by law. Non-compliance and the company loses the right to sell in that market.  

asvjerry's avatar
asvjerry
4,355 posts
 

I vote with @noromance on this, one shouldn't have to bribe a vendor to do their job.  Having to return an item on warranty is annoying enough....

It almost sounds like '...if we ignore it long enough, the warranty will lapse and we can charge more...', which smacks of a cheap stall.

Tascam used to be a 'name' in its' field, or so I thought.  Wtf happened? 😒

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