Power Cable will not fully insert. Help.


Received my 2nd Audio Envy Ocean 3P. Trying to plug it into my Denafrips Athena.  It’s about 3/32 from fully seated but will not move any further. 
 

not sure what to do now. 
 

suggestions?

gochurchgo
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Glad for this discussion. It got me to order the Audio Envy PC for my Jay's cdt2-mk3. Somehow, after all the improvements I made to my NODE (Pardo with Shunyata pc plus green computer optical isolation bundle for ethernet cable feed and soborthane hemisphere isolation feet on all), my streaming setup now has more clarity than the Jay's. Stupid me, I didn't bother upgrading the pc on the Jay's when I got it. I am sure the Audio envy pc will be the improvement in clarity I need. I  already got all Audio Envy XLR and their phono cable and they are definitely an excellent value price to performance.