Did you try calling them? But their support is only open Monday to Friday. I tried to post the number for you but AGOn wouldn't accept my post. Try here:
Do you have a large house? I had similar problems once. It turned out that my ethernet cable connected to my Aurender needed to have a slaved router in my basement and that router had died. My main router, upsstairs, simply was not "talking" to the ethernet in my basement connected to my listening room and it made perfect sense except that by all appearances my basement router was fine when it in fact was dead.
Network connection issues can happen with WiFi extenders too. Make sure your controlling device is truly connected to the same network as your Aurender. Just this morning I tried to connect to one of my streamers, but Conductor couldn’t find it. Panic ensued, until I realized my iPad was connected to a non-functioning WiFi extender. Good luck!
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