Aurender Conductor App

One Rachmaninoff piano concerto (Mercury SR90300 60 years old next month) later no change. I'll have to wait for Aurender to get in touch, I realize it's a holiday weekend. I guess I'm stuck with vinyl till then, woe is Joe. 

Pleas log an Aurender remote support request so they can access your unit. Go to settings, help and look for remote support request.  
 
The Memorial Day holiday may delay a response but please log it asap.  

It won't let me get to the remote support request without connecting to the n100h first, which I cannot do. I did send 2 emails.

Did you try calling them? But their support is only open Monday to Friday. I tried to post the number for you but AGOn wouldn't accept my post. Try here:

https://aurender.com/contact-us/

Do you have a large house? I had similar problems once. It turned out that my ethernet cable connected to my Aurender needed to have a slaved router in my basement and that router had died. My main router, upsstairs, simply was not "talking" to the ethernet in my basement connected to my listening room and it made perfect sense except that by all appearances my basement router was fine when it in fact was dead.