Marantz SA-KI Ruby SACD Player

Marantz got back to me this morning. This was their reply.    

lo Robert,

Thank you for contacting Marantz Support, we value you as a customer and appreciate the opportunity to be of assistance!

My name is Jim. I am the Tier 2 Technical Support Lead for Marantz. I understand that you have an SA-KI Ruby and you are trying to determine whether the warranty is for three or five years.

Technically it is both. Marantz reference level products, by default have a five year warranty. And the SA-KI Ruby is a reference level product. However, there is clause in the warranty that states that for Super Audio CD players;
"

• Optical Pick-ups and/or CD-Drive Mechanisms are only warranted for 3 years. After that time, Marantz will reimburse for the labor required to replace the part for the remaining duration of the 5 year warranty.  The customer will be responsible for the actual cost of the part.

• All other components are covered for both parts and labor for the 5 year period.

"

So for the unit itself and most parts and labor the warranty period is five years. For the optical pick-up and CD-drive mechanism specifically, the warranty is three years.

If you have any further questions please feel free to contact us again. 

Thank you for contacting Marantz Customer Support.  Have a great day!


 

Warm Regards,
 
Jim
Tier II Technical Support Lead
Denon | Marantz | HEOS
Sound United North America

So it looks like the warranty is 5 and 3. I feel a whole lot better.

 Thanks for posting. How you liking it ?  Im very impressed so far.

To be honest at this point I'm a little disappointed. I was hoping it would be at least as good as my SA11s3 if not a little better.The Ruby doesn't sound bad, it just doesn't seem to be as open and transparent as the SA11s3. Maybe I'm expecting too much from the Ruby. I read elsewhere that the Ruby needs a lot of time to break-in. Music Direct said to give it at least 100 hours. I have about 75 hours on it so far and I'm hoping with some more break-in it will open up a little. I'll report back after I get a couple hundred hours on the unit.

rsfphil

Yes, the Ruby will require several hundred hours of break-in. I own a SA-11 S2 Reference player. At will, talk about any issue(s) experienced with the SA-11S3 ?

Happy Listening!

 What filter are you running? I started with #1 and don't feel Im missing anything. #2 is supposed to be more detailed. I just feel  it has a nice analog feel to it. It really makes average to good CDs sound better. Of course ,I only have about 10 hours on it, but Im very optimistic. Notice that it runs on the warm side....