Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

kirbymydog,

Do you have an idea when you will receive the newly stocked tweeters from B&W?

ozzy

I just sent a message to the seller to review and post his side of the story.

ozzy

Tweeters are in stock, probably in Georgia. Once the order that the seller placed in July is filled, the seller will send them to me.

The solution was the result of B&W finally stocking the tweeters. The seller can now follow through with replacing them for me. Once Bowers fills the order that he placed in July, the seller will forward them straight to me. Provided all of this happens, the issue is resolved.