Does Qobuz know when you have streamed or are streaming?
Qobuz Issue
I've purchased a "Sublime" account, which Qobuz accepted my Credit Card for. I go to download discounted music and Qobuz won't accept that same card. Turns out, they won't accept any card for downloading. I attempted to buy music with my debit card, no good. I've contacted my card company twice and they assure me theres no block on my Credit card. Sebastien and I are swapping emails and that's slow. Sebastien tells me they have opened investigation that can take up to 10 days. Anyone have suggestions or a remedy?
- ...
- 32 posts total
It will be one of the best gifts I will receive for Christmas to learn I can pay with my credit card and use my Sublime account, for a year. I’m some what like marksealey, I’m committed to getting Qobuz the way I want it. Being MADE, to purchase downloads through PayPal is a difficult pill to swallow. I’m an adult and being made to do anything is not the best.
Mark if you can get an answer, let me know please. |
I have just got an answer, @2020matters; from Sébastien. He confirmed that they are aware of some users' difficulties with Safari. I pointed out that it remains the browser of choice for many Mac users. I am now able consistently to use FireFox for download purchases, though. One worry, I'd have thought, is that - dedicated and extremely knowledgeable though the Mozilla developers are - if Qobuz fails on Safari, perhaps because of some minor incompatibility, a version of FireFox could perhaps be released (given the frequency with which it is updated) which also prevents it (FireFox) from working with Qobuz. I would still be uncomfortable compromising my otherwise 'clean' machine with all the apparently irremovable modifications and extras which Chrome installs. As for payment, Sébastien says that they are in negotiation with their payment agents to get credit cards working again. Currently not possible. I'd like to think that this is a priority for 2022 since it must surely represent loss of income. Happy to share what I've learnt - and to be corrected if I've mis-stated anything here… Don't think so. Happy Christmas to one and all! |
@marksealey, I’m not totally confused. "I am now able consistently to use FireFox for download purchases". I’m guessing that your saying you can listen to artist you’ve already downloaded, through Firefox. Not Credit card pay and download, through Firefox? Thanks for the info Mark, it makes me feel better. I’m on Windows using the Qobuz desktop app which opens my browser, Firefox, to check out. Which won’t work of course. But for now, my Qobuz favorites keeps growing for when I am able to CC my way to good listening. Thanks again |
- 32 posts total