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Does Anyone Know What is Up with High Fidelity Cables?

Does anyone know what is going on with High Fidelity Cables?  Lately they have had several sales with big discounts and I ordered a cable on October 3, yet to be delivered.  I have never received any information of any type from them and they only occasionally respond to my order update requests with a revised delivery date which they then do not meet.  This has been going on for over 8 weeks now and I wonder what the issue is.  I am told it is machining problems but concerned that the big sales, false promises, and failure to deliver are indicative of more serious problems.  Any insights will be appreciated.  Thank you.

rlawry
tontoverde's avatar
tontoverde
11 posts
 

I’m happy to report that it’s been worth the wait!  I was actually disappointed for the first 3 days of burn in.  They sounds dull and not very transparent.  Yesterday afternoon they started opening up.  Today is WOW!  I can’t wait until a I get several hundred hours on them.  My advice with their customer service is to under commit and over perform.  They do that with their cables! 

jayctoy's avatar
jayctoy
3,744 posts
 

My pc ct2 is continuing to smooth out and is getting a bit sweeter and quicker. Iam itching for the next sale.Yes sir it worth every minute we wait.Enjoy!!!🎻

ducatirider
111 posts
 

Interesting reading. I placed an order October 1st and haven’t heard a word since mid November when I was told it would be 2 weeks. 

68pete
992 posts
 

ducatirider

Call Casey at High Fidelity Cables

rlawry OP
477 posts
 

With the responses so far from numerous HFC customers it is indicative of a lack of proactive customer service.  It should not be left up to customers to endure long waits for orders and having to contact HFC for updates.  I can honestly say my recent experiences have soured my taste for HFC products.  I can always buy them used I guess.

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