2. music
  3. 172466-155165

Qobuz Issue

I've purchased a "Sublime" account, which Qobuz accepted my Credit Card for. I go to download discounted music and Qobuz won't accept that same card. Turns out, they won't accept any card for downloading. I attempted to buy music with my debit card, no good. I've contacted my card company twice and they assure me theres no block on my Credit card. Sebastien and I are swapping emails and that's slow. Sebastien tells me they have opened investigation that can take up to 10 days. Anyone have suggestions or a remedy?

2020matters
2020matters OP
33 posts
 

No news yet, same old story. I did receive a second customer service email asking, was I satisfied. I didn't understand how they couldn't already know the answer, I deleted the first one. Replied to the second one. Tomorrow I'll get mail from Sebastien, I predict.

marksealey
10 posts
 

Thanks for the update. I suspect they're having major problems and working to get them fixed.

2020matters OP
33 posts
 

Does Qobuz know when you have streamed or are streaming?

marksealey
10 posts
 

I don't know. Am pursuing this with Sébastien.

2020matters OP
33 posts
 

It will be one of the best gifts I will receive for Christmas to learn I can pay with my credit card and use my Sublime account, for a year. I’m some what like marksealey, I’m committed to getting Qobuz the way I want it. Being MADE, to purchase downloads through PayPal is a difficult pill to swallow. I’m an adult and being made to do anything is not the best.

 

Mark if you can get an answer, let me know please.

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