Qobuz Issue

Hey Mark, My process

1. Qobuz desktop app, I then empty cart and fill it up with two Sublime titles. I click the first title and Qobuz opens browser.

2. Then I minimize the browser to add second title.

3. FireFox opens to log in Qobuz. My Email/pass is stored so I click empty space and select email/pass.

4. I’m at the Qobuz cart with both selections

5. Check the "Hereby I consent..." message. Click "access payment" button.

6. "Enter payment details" Click the blue pay button and it reads "The payment was refused. Verify your bank details before proceeding with a payment again"

I was considering using a VPN. I see that wouldn’t have lasted long, so much for that idea. Thanks Mark It’s worth a lot to know now I’m not the only one. I guess I’ll have to keep being kicked until Qobuz works everything out. I hope to post soon, everything is fine with the year subscription.

Hello, @2020matters,

In essence your six (or so) steps aren't too dissimilar from mine.

I had found no documentation of the fact that the central point of buying is not the (dedicated, desktop) Qobuz app - but always their site in a browser.

I cannot always reliably get to your step 4.

But when I can, I always see the same results at (your) steps 5 and 6.

However…

If I can mange to get past your step 5 - but only by using PayPal - I almost always get taken back to the 'Discover' or 'Download' page with no way to complete the purchase.

I have to think that this is a bug intimately connected to the credit card failure and that cookies and variables are getting improperly set when anyone tries to use a credit card which confounds the rest of the session and removes any chance of success!

If I ever can (who knows that obscure combination of circumstances I either encounter or engineer myself!) I can see a 'Retrieve my downloads >'. That always fails.

Or I go to My account (top right) > My Purchases (left sidebar) and see both items in my account and 'Nothing found'.

I suspect that those times when I have been successful have always been:

1. when starting afresh after say 24 hours have passed
2. when using FireFox
3. and when not 'polluting'/'interfering with' the expected process by not trying to use a credit card, and selecting PayPal first

I don't believe this is satisfactory; nor that it's good for Qobuz - not least because they must definitely be losing sales.

Sébastien tries to be helpful. But many of his responses are templated and I can't seem to get to a source at Qobuz whose primary responsibility it is to take careful note of what's happening, investigate it and offer some sort of estimate as to when it'll be fixed - aside from the fact that we know that credit cards no longer work, and that we absolutely should not try to get around it by using a VPN.

Thanks again; good luck - and please do post updates here :-)

No news yet, same old story. I did receive a second customer service email asking, was I satisfied. I didn't understand how they couldn't already know the answer, I deleted the first one. Replied to the second one. Tomorrow I'll get mail from Sebastien, I predict.

Thanks for the update. I suspect they're having major problems and working to get them fixed.

Does Qobuz know when you have streamed or are streaming?