Upscale Audio and Primaluna

@jumia  My guess is that you don't even have a good system and for some reason have decided to have a beef with Upscale Audio.  As I stated earlier, just buy product from some other retailer.  I am confident that Upscale Audio, and for that matter a host of other fine retailers, will not miss your business.  As my older sister used to say when we were children, "just dry up".

Based on my long term experience in audio, lots of characters in this field of endeavor. In early days easy for me to take offense at perceived slights, over time I learned to listen and react in a curious manner. Knowledgeable and courteous responses to seemingly arrogant behavior sometimes brings these guys down off high horse and into interesting discussions.

As for Upscale, I have Prima Luna Dialogue Four amp diy mods Takman resistors and various boutique caps, while not my favorite amp, mostly because push pull vs. SET, holds its own against my Art Audio Carissa Sig. Coincident Turbo 845 and custom 300B monoblocks. Nice build quality, mostly point to point. I had issue with bad power tube blew out some resistors on bias board, Upscale head tech worked with me, sent out replacement board pronto. Also, purchased a Musical Fidelity integrated from them, great deal. Never had any issues with anyone I've interfaced with there.

life's too short to listen to assholes trashing your gear.  Click

My experience is that this dealership led by Kevin it's not really customer friendly
The snotty pompass attitude it's not gel with me very well as you can see with many other people
As far as primaLuna Nice stuff but overpriced

A few years ago, I talked to a guy at Upscale Audio once regarding selling my vacuum tubes collection.  

Same type of attitude as the OP had with UA.  He basically tore down my tube collection, implied that it was all worthless, lower than whale excrement.  

Two days ago, I sold my collection to a reseller.  Not a reseller like Upscale Audio, but a real down to earth guy trying to make an honest living.  

I'm officially retired.  Moving out of CA to another state with lower property taxes.  Goodbye Upscale Audio, you'll never get a penny from me.  

Other than that, nothing wrong with Upscale Audio or the owner.