Upscale Audio and Primaluna

Thus far the OP has not yet stated what products he currently owns nor did he say whom he spoke with at Upscale though bashing them for being rude and pushy.  Yet, there are plenty of convictions stated above that it must be Kevin.  Full stop...

I have known Kevin for many years and have been a customer of Upscale for the majority of my present system.  Kevin is a first rate human being who is as honest as the day is long.  That includes his business ethics as well as his recommendations.  We all have personalities and if you don't like his than so be it.  He is quite the character but, frankly, I quite enjoy it.  Everyone who works at Upscale lives up to the name "upscale".  They are as friendly as they are knowledgeable and treat their customers very well.  There will always be some folks who are dissatisfied with a service and/or a product, no matter what.  I can certainly understand that can be the case with Upscale, just like any other business.  Kevin runs a fabulously successful business and is on a growth trajectory that is enviable of nearly any business, let alone businesses in the audio industry.  If anyone is not satisfied with one business then simply move on to another, or another, until you are individually satisfied.  It's a very simple and painless process.

The OP can do as he wishes.  For me, I'll stick with Upscale Audio.  They are first rate in my book.

I forgot to mention, above, about my Prima Luna experience.  I was very interested in a new PL Evo 400 amp.  Kevin told me that he didn't think it was a good match for my very inefficient speakers.  Hmm, even though I was interested in PL Kevin advised otherwise.  Now that is contrary to much of what is cited above.  However, he did say that if I wanted to try the amp with my speakers, that I could.  I gave him a deposit in the amount we agreed upon and took home the floor sample unit.  Kevin was right, it did not do well with my speakers.  The mids and highs sounded great, but there was not much in the way of bass slam.  When I took back the amp we discussed a solid state amp from Balanced Audio Technology as the best choice for the sound quality I was seeking along with very solid driving capabilities for my speakers.  Kevin gave me a killer price on a new, factory sealed unit.  It worked fantastic with those speakers.  Since then I sold those speakers and now I have new speakers that are much more efficient. I spoke with Kevin and he worked another killer price for me on a Balanced Audio Technology tube amp.
Like I said above, Upscale Audio is first rate in my book.  They have steered me right to what is best for my needs and provided excellent prices to go along with excellent service.  Awesome sauce!

@jumia  My guess is that you don't even have a good system and for some reason have decided to have a beef with Upscale Audio.  As I stated earlier, just buy product from some other retailer.  I am confident that Upscale Audio, and for that matter a host of other fine retailers, will not miss your business.  As my older sister used to say when we were children, "just dry up".

Ya man!  I just bought another BAT amp from Upscale too.  As usual, Kevin took very good care of me.  I have bought numerous products from Upscale.  Everyone at Upscale Audio has been courteous and helpful.  And especially Kevin, who has steered me right for years.