What's up with TMR Audio?

Really, on Christmas? The message on the machine said that they are closed.

My perception is that TMR has a very good reputation. I tend to trust them, for what it’s worth, and I’d buy from them.

Not returning calls or communicating with customers is causing issues. (That’s feedback from customers-not me.) Unless they consider Audiogon members defending them a part of their customer service strategy.

I’ve NOT read of TMR selling bad gear, using subpar packaging, failing to pay fair prices for trade-ins, or otherwise not taking care of customers. 

Doing all those things right- it seems careless to struggle with communication. It’s not rocket surgery. 

Here are some ideas. Remember, free advice is worth the price! 

- Update the central or individual phone recordings to reflect Holiday/special hours/days.

- Teach the staff to set up auto reply, so emails are returned immediately letting customers know what is going on with hours, etc.

- Assign team members the task of checking spam folders once daily. (The root cause of another complaint thread.)

- Put a pop-up on the website that informs customers.

- Forward the office phone to someone’s cell phone.

I’ve been retired for a few years, but have used these tactics in the past.

So, for less time than it would take to make excuses, or blame paying customers for having exceedingly high expectations...just fix it.

Happy New Year!

I don’t know TMR but i had experience with SoundstageDirect. They did go out of business. Agree that you are in good shape as you should have no problem getting your money back if they have gone out of business so wait until Friday to give them another call! They may well have closed for Christmas.

You know, I took a few days off from work and I think I may have forgotten to note on my email an automatic response telling everyone that I would be out of the office for a few days.  I hope nobody freaks out on me?  But they know that I have been doing my job for so many years now that I hope people have trust in me by now and figured out that I am just off for the holidays.  Just saying.

 

I have bought a PS Audio powerplant from them recently.  Tripled box, item came in exactly as described.  Highly recommended!