@lostbears I'm not sure how that translates to the current Solidsteel lineup. They do offer a ceramic shelf option. As for Zoethecus - I'm glad you like yours, but I have all SS devices, I don't even think Zoethecus is still in business? and either way I have about -42 interesting in the aesthetic of their racks.
That said, I'll give Solidsteel another day and then move on to something else. It's depressing how bad customer service these days. I just ran a few errands and stopped a car dealer in hopes to check out a future purchase. There were maybe a dozen people wandering around and the only 2 salesman I could see were helping other people. No one offered to help any of the people there who were clearly looking for help. Most I saw ended up just leaving.
As for Solidsteel - how hard is to reply to simple emails from potential customers? It's 2018. Email should be treated almost no different than a phone call.
That said, I'll give Solidsteel another day and then move on to something else. It's depressing how bad customer service these days. I just ran a few errands and stopped a car dealer in hopes to check out a future purchase. There were maybe a dozen people wandering around and the only 2 salesman I could see were helping other people. No one offered to help any of the people there who were clearly looking for help. Most I saw ended up just leaving.
As for Solidsteel - how hard is to reply to simple emails from potential customers? It's 2018. Email should be treated almost no different than a phone call.