@213runnin
First, my apologies to the OP (gloco) as it wasn’t my intention to hijack this thread.
To your points 213runnin, they do make sense, however, your experience is that of your own and the fact that it was/is pleasant of course shapes your response and feelings toward Schiit. I suspect you would feel/write differently if your personal experience was an unpleasant one.
I am not a customer of theirs. I’m a *potential* customer. So, to read not one or two but three (and I’m sure there are more, just haven’t found them yet) not only disheartening but different types of negative feedback, that is a red flag. Not to mention I have conducted and continue to perform my own do diligence.
As to your point of their being a small company and hence "they don’t have to jack up the prices to pay for someone to answer the phone, talking for hours with someone who can’t figure out how to connect something", this is not a realistic example. They do state on their answering machine that emails are preferred, not that call will be completely ignored. Out of courtesy and the desire to grow their - as you state small - business into a more profitable and larger one - presumably what they/Schiit desire - I don’t think it unreasonable to expect to be able to speak with someone, even if just to just hear a voice and nothing more.
I can also tell you that I had a reputable dealer of audio gear in the business over 35 years call them to inquire about buying in bulk. They haven’t returned that call either. Hardly a connection problem, wouldn’t you say? Reason I asked the dealer to do this is specifically so I could be *their customer*, the dealers, not Schiit. Sad, wouldn’t you say? By all means, please pass this writing to your contact at Schiit.
Yes, I can shop elsewhere. I understand their products generally receive favorable and stellar reviews. Otherwise no one would care less whether or not they have product failures, honor their warranty and have admirable customer service. It’s only because their products are revered that customers and *potential customers* such as myself do care about other aspects of their business, beyond the product itself.
Frankly, the OP of this thread should be awarded a free upgrade from Schiit.