Just to add… I purchased a very highly regarded tube amp directly from the manufacturer (since there is no dealer in my area). The amp arrived in a generic box, though packed well, with no power cord included. I was surprised, but as others said, I don’t typically use the stock cords anyway, so I wasn’t too bent about it. I was actually more upset about the generic box because in the event that I sold it, I’d have to explain the situation, and likely have the potential buyer raise his eyebrows in skepticism. I did end up selling the amp, and included a basic power cord from my stash so the buyer could use it right away, only to have the buyer tell me “Oh, I don’t use stock cords anyway… you could’ve kept this.” 😂. Lesson learned = Communication! (Both directions)
Would appreciate a group consensus on Agon purchased amps
Hello all,
I purchased and recieved a pair of Bel Canto Amps form a fellow Agonner. Amps were well packaged - I paid extra for shipping with Fed Ex as the seller wanted to use UPS. I was informed prior to the sale that he did not have original boxes, and he did package them very well - no issues there.
The question I have is would any of you be bothered if you bought a pair of amps form someone on this forum and they shipped both of them without any power cables?
I rang him and inquired about the missing cables and he informed me that he did not use stock cables for any of his equipment - and the next sentance suggested that I go on Amazon and purchase "$3 dollar cables" for them. (his words).
Also, I sent an email to Bel Canto support inquiring about replacement cables for the amps and after one week have not gotten a response from them. I also find this unusual, but it has nothing to do with the seller.
For me this is a matter of principle, and I feel like I should send them back - I would rather pay more and go through a dealer next time just so I can have some level of client care.
Am I making more of this than is necessary?
What would you do?
Thanks for taking the time to review.
@gotolondon2 Nail on the head. In the US, it's caveat emptor, to the point of no sympathy. In the UK, it's the decent thing to do.
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