Hope it all works out. Why when even buying used I look for a dealer. They are more sensitive no negative feedback, they have more at risk than an individual seller.
Who is Liable with Defective Unit
Purchased a used (10 yrs. old) DAC on internet...was represented "as new", in perfect working order. Arrived OK, packed well, etc. Plugged in and unit would not respond to remote input. Works with manual input. Remote is OK...can see IR pulses with my phone camera. Sent to factory repair for analysis...PCB problem. Seller will only agree to pay 50% of purchase price if returned, which is also about 50% of the repair cost...claims unit was just fine when he sent it. Pay Pal transaction. What remedies do I realistically have?
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If the seller misrepresents the actual stated condition, the seller is liable. However, enforcing this liability can be problematic. The report of a faulty PCB might help your case. Depending on the individual seller, this can be easy to difficult to rectify. This is the risk of buying used. To reduce the risk, I look for positive reviews hoping that it will be consistent in my purchase. Also, like @foggyus91 said, dealers have the incentive to not screw over the customer to avoid business damaging negative reviews. |
The damage could definitely have happened in transit, but good luck getting the transport provider to pony up. There needs to be physical evidence of damage to the product and/or the package. If not, they usually tell you to pound sand. I think a reasonable solution would be for the seller to pay for half of the repair costs. |
If unit was described as fully functional or no issues responsibility falls on seller, doesn't matter that it may have been fully functional when shipped. The responsibility for faulty equipment always falls of seller unless they can prove shipper negligence. Always pays off to read descriptions very carefully, failure to disclose any issues in ad means seller fully responsible since the buyer is paying for a fully working functional unit. In your case paypal dispute process will end in your favor as long as it wasn't friends and family transaction. People should be careful when using Paypal F&F, absolutely no protection for purchaser. |
Just to play devil’s advocate here. I’ve heard of situations where buyers take the paypal protection route claiming that an item is not as described when they either 1) Don’t like the way it sounds 2) Broke something after it’s arrival So does PP do any due diligence to investigate these claims in order to give the seller the benefit of the doubt? Or is it just an automatic refund to the buyer just based on information he provides? It’s not always just the buyer who needs to beware.
I'm in no way claiming that the OPs situation is anything like this. I'm just curious what the process is. |
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