Which 'Shipping carrier provides the best overall


Now there's a question that ought to get some action. as important as it is to have a good one , or two, given the very nature of this venue in particular. For with but one exception, every deal I've personally done via Audiogon has been with the use of some carrier... and I don't see that changing anytime soon.

Is there truly a carrier out there that continually provides exemptlary service. Handles goods properly, facillitates providing informaiton quickly and accurately? ..or is it always a coin toss with shipping equipment, in terms of timeliness and handling?

Having gained some experience over the past few years, both here at audiogon, and in former businesses, I think it may well be just that, a coin toss.

My very first opportunity to transact business with another member was steeped in miscomunication and poor training on the part of several FED EX emplyees and took months to regain the difference in an overcharge.

Most recently FED EX again has shown to be lacking in attention to detail and training of it's individuals, as well as access to timely shipping info updates. Frustrating at the time, but now since all turned out well, a laughable, but most memorable event.

For those who have done this 'shipping' thing quite often, I ask what is yuoor assessment of carriers in general, and have you determined a prefferance?

I feel this is certainly an area in dire need of an assessment based upon some considerable experiences, both in shipping, and in claims.

Thanks a lot. This should be most benificial to all at Audiogon...
blindjim

Showing 1 response by entrope

Bigjoe-

My experience has been the opposite. UPS claims have been long, drawn out, niggling torture sessions. I am 1 for 3 with UPS though the independent store that shipped UPS in one case paid up and said they would settle with UPS so overall 2 for 3.

Fedex I am 2 for 2 with each claim paid in 2 weeks or less.

I have had UPS damage more goods that I have shipped and that have been shipped to me so I ship FedEx Ground almost exclusively for anything of size. Generally cheaper than UPS and arrives quicker.

I will give a plug for "Craters and Freighters" that got a pair of Silverline Sonatas with no boxes packed and shipped from Virgina to Nebraska unscathed.