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Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle
elberoth2's avatar
elberoth2
1,223 posts
 
Since I do not live in the US, I only have had an e-mail contact with severeal manufacturers.

The very best (most informative and quickest in reply) were Mondial and Muse.

The absolute worst contact I had was Theta. No contest there.
dirtyragamuffin
213 posts
 
How could I have forgotten Grado Labs? They replaced a cable on my SR225s over the holidays quickly at no charge, even though I wasn't even the original owner. Very good!
wrayray
40 posts
 
Green Mountain Audio, Discovery Cable, Tyler Acoustics. First class owners and companies. All go into extraordinary realms of personal attention and customer service. And they obviously love doing it.
unsound
7,329 posts
 
I've had good luck with conrad-johnson, but, Thiel is in a class all by themsleves. When it comes to customer service Thiel is simply the best company of any kind that I have ever dealt with! Thiel's Shari should be awarded an honorary Ph.D. and offer a course on how to provide customer service.
cdc
1,783 posts
 
B & W.
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