What's up with TMR Audio?


Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
Seems like the OP is unaware of quite a few things, jetter. Like the fact that some businesses would take a couple of days off for the Christmas holiday. Or that it's unreasonable to assume that just because Amazon has Two Day Shipping, everyone should, too. Or that three business days isn't the time period in which you need to freak out over a credit card purchase. On a brighter note, he did manage to dispel that time-honored axiom that "the customer is always right". He owes TMR an apology, in my opinion.
Even as a good reputable business(meaning-one that is ethical and I like to do business with) it is good for them not to do business with some people. Some people think if a business doesn't bend to every little whim it is a negative. But there are good reasons and times to not do business with a person. 
From Mrbell 
" Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info"

Seems OP provided incorrect email is the claim from a 'dark' and 'clueless about customer service and fantastic feedback' company.  Can OP confirm this?

OP has also not been posting for 2 days here in this thread. I am afraid if OP is alive or has not been able to access since thread since he may have typed incorrect http address? God bless OP and his triggerhappy idiocy- hope he can learn from this.

I am just paying it back to OP and give a taste of his own medicine by jumping to possible but 'cray' assumptions. It is all about giving :-)

Perhaps they posted a "closed for the Holidays" notice on their website or facebook site, and forgot the phone message.  Not good, necessarily, but perhaps understandable in the holiday rush.
Seems OP provided incorrect email is the claim from a 'dark' and 'clueless about customer service and fantastic feedback' company. Can OP confirm this?
@mrbell  ??????????

Cheers George