Seems OP provided incorrect email is the claim from a 'dark' and 'clueless about customer service and fantastic feedback' company. Can OP confirm this?@mrbell ??????????
Cheers George
What's up with TMR Audio?
Hello Forum,
Last Saturday I purchased several Naim components from TMR Audio. My credit card was charged and since then there has been no follow up email or shipping info. I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).
This is disconcerting to say the least. Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone). Has anyone else had issues with TMR Audio in the last few days? I've sent multiple emails and they have gone unanswered.
I'm going to have to contact my credit card company and see if I can get the charges reversed. This has been a very disappointing experience... I was eager to receive my new Naim components.
Last Saturday I purchased several Naim components from TMR Audio. My credit card was charged and since then there has been no follow up email or shipping info. I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).
This is disconcerting to say the least. Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone). Has anyone else had issues with TMR Audio in the last few days? I've sent multiple emails and they have gone unanswered.
I'm going to have to contact my credit card company and see if I can get the charges reversed. This has been a very disappointing experience... I was eager to receive my new Naim components.
Showing 6 responses by georgehifi
mrbell OP It doesn’t hurt anyone to cancel your credit card payment, just gives you piece of mind so you can sleep at night till they either respond or don’t to your emails and phone calls. So just cancel and see what eventuates before it's too late. Cheers George |
mrbell OP Saying bluntly "were closed" with no merry xmas/happy new year is a bit disconcerting. I would reverse asap the credit card purchase, then send an email saying you’ll buy it once they’ve answered you, and made you feel confident in purchasing it again. Cheers George |
It's been 4 days.. $2700 purchase... no email confirmation, zero communication.It's now been been 5 days Al, with sizable $2700 purchase.! I think he has every right to be worried, especially with a recording that just says "were closed" and no communication whatsoever. I know I would be worried and would stop the card payment, till some communication was received. Cheers George |