What’s up with Magnepan service?

Here’s my story.  Called and ordered 4 MMGWs and one MMGC center channel speaker for my surround system.  I was told i would get them in 4 to 6 weeks.  After 8 weeks I began to worry that the order had fallen through the cracks somehow as I never got a confirmation email after ordering.  I called and spoke to Eric who promised to look into it. He got back to me and told me the speakers would be going out within a few days (and they did). I received the speakers and, upon inspecting them, found a small hole in the sock of one of the speakers.  I called and was directed to the production manager who assured me I would get a replacement within 2 weeks. 2 weeks went by and….. nothing. I emailed the production manager who told me he would look into it. He got back to me and told me that he thought it had been taken care of but…..?  He assured me that the replacement would go out within a week.  I did get it soon after that but there is no excuse for the frustrating process I had to go through to get these speakers. There’s no doubt that these speakers are an exceptional value in regards to their performance but how much are you willing to go through to acquire them?