What’s up with Magnepan service?


I sent my beloved Maggie 3.7s in for upgrade in early May with  6-8 week return estimate. I’ve heard nothing since proof of their arrival there so I emailed my service contact multiple times and received no response. Nothing. That got me to worrying, which caused me to check the website tonight.

I found that Magnepan has posted this undated “Emergency Service Bulletin” on its website:  

“Effectively immediately, Magnepan is forced to temporarily suspend all future Return Authorizations for speaker repairs including parts orders for speaker repairs. We apologize for this inconvenience and hope to have our service department fully functioning soon.

This temporary suspension on service and parts requests does not apply to warranty service and parts.

Thank you for your patience.”

(http://www.magnepan.com/service_bulletin)

What can I say other than, Yikes!


gigabit

Showing 1 response by dynacohum

Russ has it pretty much right, but there is another angle. By underpricing LRS they created a flood of demand, and even before the pandemic hit they were unable to keep up. Business 101 would dictate a hefty rise in the retail of the LRS to relieve pressure on production and generate additional revenue. Even at a $1K they’d be hailed as a bargain.