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WARNING - USE UPS FOR SHIPPING RATHER THAN FEDEX

Just a bit of advice for those shipping heavy items to buyers.

FedEx has indicated that it is their policy NOT TO REIMBURSE shippers / buyers for the damage to the container of a shipment - you must replace the container at your own cost.  

UPS has confirmed that it is their policy TO REIMBURSE shippers / buyers for the damage to the container of a shipment - provided you provide sufficient proof of loss.  

This happened to me this week.  FedEx destroyed an expensive box containing an amplifier I purchased on Audiogon.  The shipper filed the claim for replacement of the box, which cost $150 from the manufacturer, and FedEx denied the claim - because they do not insure the container - ONLY THE CONTENTS.  The shipper had foolproof proof of loss.  Yet FedEx would not reimburse him.  The shipper did have a new box sent to me - but, he had to absorb the entire cost of the damage caused by FedEx.  

The only recourse the buyer has is to simply "reject" the shipment and FedEx will return it to the seller at the seller's cost.  In this instance, I conferred with the shipper, and he decided to have me accept the shipment and he would replace the box.  But... it was a costly lesson.  

This is the socond time this has happened to me - FedEx has damaged a container, during shipment.  So - it is a frequent enough occurence that it will be my policy in the future to ship only via UPS.  
bassdude

Showing 1 response by mattmiller

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mattmiller
1,479 posts
 
Ok I understand the frustration about the expensive container being damaged. Have you considered the fact that, if its that nice of a box then the seller should have placed IT in another container to prevent damage during shipping. I know a thing or two about shipping high end equipment, and you really have to overpack to insure things like this do not happen. Don't blame the shipping company IMO you should plan for the worst. I used to work for UPS in the 80's. And I always use FEDEX because its close to my house....never a problem, because I PACK they dont. (that way if anything goes wrong I can only blame myself) The seller should have split the cost with you at the very least IMHO.


Matt M
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