VPI MOTOR PULLEY ??

I think the problem is that Matt no longer wants to deal with customers directly. It takes too much time in his opinion.

They set up a forum on their site to stop the constant Emails that need to be answered, thus eliminating an employee, for "supposed" cost and time savings.

In my opinion good customer service used to be a VPI trade mark, but no longer. Word will get out, and they will either go back, as before, or lose customers.

I just hope my TNT Mk III holds up, and does not need repair or parts. I want service for old VPI turntables and arms.

I would like Matt at VPI to show up on this thread!

Two years ago I dealt with Matt and he was very helpful with an old motor repair.

Looking your responses, does someone knows how to adjust pulley belt, noticed it was a little loose but trying to adjust makes the pulley unstable.Can someone knows a trick to adjust perfectly this one?

Hello Everyone,

I would be more than happy to help you out with locating a new pulley for your turntable. We no longer offer direct sales to customers. You would be able to reach out to any of our dealerships and they would be able to send you the 300RPM pulley and any other parts you may need. Here is the direct link to our dealership page for our website.
 http://www.vpiindustries.com/dealership.html.

There is no log in required on our website. If there is not a local dealer in your area we offer several online dealers such as Soundstagedirect.com, Musicdirect.com, Elusivedisc.com and more. You would be able to give them a call and order the part if you prefer. 

We are more than happy to answer any questions about our tables. We answered an all time record of over 18,000 emails in the past year alone. Please feel free to email us at info@vpiindustries.com or email me directly at marc@vpiindustries.com if you have any questions or concerns.  

Sincerely,
Marc
VPI Customer Service Director

Marc:    If it matters, I could make one before I could find anyone to sell me one....Do you have any idea how simple it would have been for me to call you and order one.....It could have been done in less than five minutes....One more happy customer....Keep up the good customer relations......Thanks for taking the time for the e-mail.......autospec

Harry was always fun to deal with, He is why VPI is what it is, the kids couldn't pull that success by themselves..... If WNTRMUTE2 doesn't believe me about the lathe and the brass rod, send me your e-mail address and I'll send you some pictures and while I am at it I'll send some pictures of my more than (15) VPI turntables.......So I have invested plenty in VPI.........