I think the problem is that Matt no longer wants to deal with customers directly. It takes too much time in his opinion.
They set up a forum on their site to stop the constant Emails that need to be answered, thus eliminating an employee, for "supposed" cost and time savings.
In my opinion good customer service used to be a VPI trade mark, but no longer. Word will get out, and they will either go back, as before, or lose customers.
I just hope my TNT Mk III holds up, and does not need repair or parts. I want service for old VPI turntables and arms.
I would like Matt at VPI to show up on this thread!
Two years ago I dealt with Matt and he was very helpful with an old motor repair.
