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USB Cable being held hostage…Suggestions?

I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop.  Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return.  In November maker told me it tested fine but insisted he wanted to replace it free of charge.  Monthly communication has been very spotty with several no responses.  I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation.  I have asked several times just to return my original cable that the seller has agreed to give me a refund.  The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week?  Still no cables and very slow if any responses.  Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance?  Any suggestions on how to pressure the maker to return my original cable?  

tksteingraber

Showing 2 responses by tubeguy80

tubeguy80
129 posts
 

The fact that it is a three way transaction makes things a little more complex but I agree with everyone else who said name the company. In the hifi world, a lot rests on reputation. I know of a few brands who make real nice equipment that I would never buy due to situations exactly like this.

We don't really know you or the whole story but what motivation would you have to be dishonest here? Seems pretty cut and dry. So I'm inclined to believe you and would like to add this company to my Do Not Buy list. But I'm sure you will report if they make it right, which could change my mind (I assume I'm not the only one).

I also have a Veritas Audax USB, one of my favorite recent purchases. Wise choice there.

tubeguy80
129 posts
 

@tksteingraber Thank you for naming the offending party which has now been added to my List of companies to avoid. A quick google search shows similar complaints across a multiple other audio forums so you are not alone in this. But I had never seen any of those and only vaguely knew of this company, everything I had heard was positive so I could have easily found myself ordering from them. 

You may have saved lots of us from getting into the same situation so thank you for that. 

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