USB Cable being held hostage…Suggestions?

The seller agreed and still agrees to take back the cable for a full refund.  The problem is the maker Brad at RAL will not return it to me or the seller after repeated request to do so.  He’s in essence stealing my $400 cable.

I sent him a message, with this discussion link, on one of his items for sale posted here on Audiogon as a starting point prior to mentioning his business name. Hope he responds to end this nonsense.

Ok message received…Revelation Audio Labs …the sad thing is I have purchased from Brad in the past with great service and his cables are top notch.  I have since discovered he has had a history of this behavior in the past.  You just don’t know what kind of service you are going to get from him. Good or Bad…he does advertise and sell a fair amount on Audiogon.  I don’t like hurting small businesses but others should be aware of the games/nonsense he can put customers through.  

@deep_333 I can’t get a refund from the seller until the maker sends my cable back to me which he seems to refuse to do…I have since moved on and purchased a Veritas Audex top of the line USB cable that far far exceeds my AQ coffee I had prior.  Just a fabulous sounding cable that I am very happy with.

@kerrybh just trying to get my cable sent back to me from the maker so I can send it to the seller and get a refund…seller has been supportive with this issue.

@blackbag20 I have used several different USB cables on my streamer and all have worked fine. Because it works on a laptop and supposedly tests fine ?? I think it has a cable end connector issue that doesn’t engage fully on the streamer input…just guessing.

@ozzy Thanks and sound decision avoiding RAL…Don’t think he is “physically” sick.  He has several ads/auctions listed here and I have seen several posts of customers receiving new cables during this time frame. If he was sick that should have been mentioned in our exchanges the past 8 months explaining the delay.   Brad keeps promising it’ will be sent by the end of the week when he occasionally responds.

@mclinnguy 👍… Veritas certainly benefited from my issue.  Great fairly new boutique cable company with top notch reasonably priced cables run by great guys with excellent immediate customer service.  I liked their USB cable so much I ended up buying 5 other cables from them yikes!  No affiliation with Veritas just a happy customer.

@elliottbnewcombjr Cable is definitely the issue.  I have used my streamer with several cables prior to and after buying the RAL cable.  Only cable that has not worked is the RAL cable.

@sworksone   He values selling on ebay and knows ebay won’t allow him to get away with jerking customers around so he behaves.  Glad to hear you had a smooth sale.  His cables are excellent -enjoy!   I had no issues when I bought an umbilical cord direct from him a few years back….something is just off with his behavior as a seller.

@audphile1 Good suggestion.  I just posted a Buyers beware thread under Members Reviews mentioning Revelation Audio Labs to warn buyers.  

@kevn Appreciate your post and details.  I realize Brad is a one man show but his behavior and game playing nonsense is inexcusable.  Timely communication is a requirement for a successful sales business.  Don’t repeatably lie to customers.  Follow through with what you say you are going to do otherwise you earn a reputation as an untrustworthy lier.  Maybe you could have your friend stop by and pick up my cable that has been with Brad for over 8 months…or contact the Palm Coast police department to stop by😉.  Enjoy your cables

@chrisoshea I certainly won’t be buying from RAL and recommend others don’t as well…..but that doesn’t solve my problem of getting my hostage released back to me.

@sns I also had  absolutely no issues when I purchase an umbilical cord for my Supratek Preamp from Brad a couple years back.  With Brad it’s like a box of chocolates…You never know what you gonna get!