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USB Cable being held hostage…Suggestions?

I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop.  Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return.  In November maker told me it tested fine but insisted he wanted to replace it free of charge.  Monthly communication has been very spotty with several no responses.  I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation.  I have asked several times just to return my original cable that the seller has agreed to give me a refund.  The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week?  Still no cables and very slow if any responses.  Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance?  Any suggestions on how to pressure the maker to return my original cable?  

tksteingraber

Showing 1 response by richardbrand

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richardbrand
484 posts
 

I had something similar happen with a 'cottage industry' supplier on the other side of the world, who was always too busy to refund me for my trade-in parts.  After several months I wrote:

I am still waiting for my funds.  If you can tell me what the problem is at your end, my partner may be able to help.  She managed international transactions for one of the big four Australian banks.

Alternatively, my brother lives in England and is a solicitor, so could act as an intermediary

I got my refund overnight (or I will have, after allowing for bank clearance times).

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