USB Cable being held hostage…Suggestions?


I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop.  Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return.  In November maker told me it tested fine but insisted he wanted to replace it free of charge.  Monthly communication has been very spotty with several no responses.  I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation.  I have asked several times just to return my original cable that the seller has agreed to give me a refund.  The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week?  Still no cables and very slow if any responses.  Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance?  Any suggestions on how to pressure the maker to return my original cable?  

tksteingraber

Showing 1 response by mclinnguy

Revelation Audio Labs …the sad thing is I have purchased from Brad in the past with great service and his cables are top notch.  I have since discovered he has had a history of this behavior in the past.  You just don’t know what kind of service you are going to get from him. Good or Bad…he does advertise and sell a fair amount on Audiogon.  I don’t like hurting small businesses but others should be aware of the games/nonsense he can put customers through. 

Thanks for letting others know the situation @tksteingraber. I hear what you are saying, but with the downfall of one small business owner other more respectful small business owners stand to benefit. There are plenty of small boutique cable makers these days, most are stand-up people who back their products 100%, and without word of mouth reviews, good or bad, consumers won't have this information. That is what is awesome about Audiogon and other audio forums.

Sure as sh#t we can't trust the "professional" reviewers in their advertiser-funded tabloids/e-magazines to give us this truth for fear of legal retribution or a blacklist reputation.