I agree - expose the manufacturer.
As to a non-working USB it happens. I ran into this situation twice. Both times the issue was resolved by the dealer but the second time it took several months to get a refund with calls and emails.
USB Cable being held hostage…Suggestions?
I bought a high end boutique USB cable used (MSRP $800 paid $400) and it wouldn’t play music on my streamer but played on a laptop. Working with the seller and maker we agreed to send it to the maker October 2024 to test, repair or return. In November maker told me it tested fine but insisted he wanted to replace it free of charge. Monthly communication has been very spotty with several no responses. I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation. I have asked several times just to return my original cable that the seller has agreed to give me a refund. The maker has responded 3 times since January 2025 that he will ship me the replacement cable next week? Still no cables and very slow if any responses. Turns out the business is not accredited by the BBB. No lawyer friends to send letter for me etc.. Anyone gone through this dance? Any suggestions on how to pressure the maker to return my original cable?
Showing 3 responses by audphile1
Audience is awesome when it comes to customer service. I had their AU24se+ usb cable and one of the heat shrinks was getting sticky to the touch and lettering wore off. Contacted them and they ended up replacing the heat shrinks, connectors and upgraded the cable to Studio One for free. All I paid was shipping one way to them. @tksteingraber perfect. This is going to serve the community very well and will teach the manufacturer a lesson. |