Upscale Audio is up front with customers

Newflash: A/V stores that try to sell you power cords, esp. at $5000, are not "really up front and honest." They are part of the snake oil scum that's destroying this hobby. Educate yourself before falling victim to BS marketing, and those who perpetuate it. 

Uncle Kev was rude to me when I went in and said I wanted to buy speakers, seems kinda stupid. He said here play some music I played a song on his Roon system from a singer that I had worked with professionally for 5 years and was in the studio for the mixing of the song I was listening to. I said these speakers are way to bright, he was offended I said I'm really very sure the music doesn't have this much high end in general, more offense. I said I was in the studio when this song was mixed by perhaps the greatest engineer ever in one of the greatest studios ever and I've recorded this persons voice for 1000s of hours, there is no way I'm wrong about this. He said well this isn't a studio. OK I get it but I had 200k to buy speakers that day and he was just rude for no reason bad choice uncle Kev. 

I've had a few dealings with Kevin and he has always steered me in the right direction. I did have a major problem with a defective item and he took care of it right away and with no hassle. 

I've had great interactions over the phone, but arrogance once at Axpona.....but that was around the whole Fyne Audio/Tannoy situation, so maybe understandable

I purchased a sub from them about a year ago. Great customer service and very pleasant transaction. I really enjoy their videos and Kevin has a great business model, he’s just up front and low pressure. I’ll definitely be doing business with them in the future.