Uncle Kev was rude to me when I went in and said I wanted to buy speakers, seems kinda stupid. He said here play some music I played a song on his Roon system from a singer that I had worked with professionally for 5 years and was in the studio for the mixing of the song I was listening to. I said these speakers are way to bright, he was offended I said I'm really very sure the music doesn't have this much high end in general, more offense. I said I was in the studio when this song was mixed by perhaps the greatest engineer ever in one of the greatest studios ever and I've recorded this persons voice for 1000s of hours, there is no way I'm wrong about this. He said well this isn't a studio. OK I get it but I had 200k to buy speakers that day and he was just rude for no reason bad choice uncle Kev.
Upscale Audio is up front with customers
I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.
https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity