Upscale Audio is up front with customers

I have bought quite a few items from them and never been disappointed.  They are my go to dealer if I need tubes or just about anything audio.  Kevin and his crew simply know what they are doing, and how to treat people.

@thecarpathian 

It takes one to recognize one! I currently write the global monograph on the genus, should be out in 2027 through AOS.. See you Annapolis in a couple of weeks?

Virtually my whole system was purchased from Upscale. Speakers(Spendor Classic) , pre/Power( PrimaLuna) , Phono preamp ( Sutherland)  turntable and cartridge. Sean Smollen and Richard were incredibly forthright on pricing, returns and especially tube purchases. I could not be happier with their service over the past 6 years. I also made s true friend in Sean. That is truly difficult in these days of online purchasing. Just one man’s experience with a dealer 3000 miles from my listening space. 

@mulveling ... always appreciate your posts; one of the few that I read every word ... thanks

Thank you @blackbag20 , your kind words are much appreciated :)

My comment related to the video in the OP -- I assume you watched it. It is him directly telling customers about tariffs and their impact. He handled it in an upfront way and I think that’s plain.

@hilde45 I did watch the video, and I’m not sure why you chose this one for a virtual high-five to Kevin. Tariffs and price increases have been the hot topic for weeks, months - this is literally the furthest thing from "insider info". This is more like "it’s obvious, man!". New gear prices have been going up every year for a while now, anyways.

I DO like the way Kevin presents in most videos. The Raven drama was fun to watch. He was a good advocate for Tannoy for a while. I do generally like him, but I’m not drinking his Kool-aid full tilt. It's a bit strange to me that you want to advocate here without being an actual customer??

@mulveling 

What he said exactly!! 👍🏽