Virtually my whole system was purchased from Upscale. Speakers(Spendor Classic) , pre/Power( PrimaLuna) , Phono preamp ( Sutherland) turntable and cartridge. Sean Smollen and Richard were incredibly forthright on pricing, returns and especially tube purchases. I could not be happier with their service over the past 6 years. I also made s true friend in Sean. That is truly difficult in these days of online purchasing. Just one man’s experience with a dealer 3000 miles from my listening space.
Upscale Audio is up front with customers
I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.
https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity