I've never had any issues with Upscale. Spoken with Kevin many times over the years and he's always helpful and pleasant. Maybe once he wasn't but never rude. I shrugged it off because I'm sure his patience gets tried daily and he's human. I couldn't imagine dealing with the public as long as he has. Overall, we've had some lengthy conversations. I appreciate his honesty. Kevin runs a very good business and not many like Upscale anymore. They have always helped me out with their customer service professionals. Hopefully they continue to survive successfully.
Upscale Audio is up front with customers
I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.
https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity