2. misc-audio
  3. 1104187160

UPS strikes again

Just to issue a warning to anyone shipping UPS this Christmas season. I had a piece of audio gear (an integrated amp)that I thought I would ship UPS to my Dad in Ohio to help build him a little system while I was visiting for the hollidays. I took the package to UPS in Austin TX and paid $27.00 dollars ABOVE the normal shipping to have it sent (they said garunteed) in two days. Well, what do you know it snowed in Ohio, and to make a long story short I am visiting my Dad with no amp.

Having called UPS they still can't say when the package will be delivered, and they WILL NOT refund any shipping charges. I can understand there are things outside of everyones control happening here, and I know that in the grand sceme of things this is a small problem. My gripe is that I paid for sevices that were not rendered....... I am willing to pay the regular UPS shipping, but it seems like they should be reembursing people who paid for special service that wasn't fulfilled.

Although no small print was offered at the time of purchase, I guess I should of known.

Merry Christmas (Really)

Chris
cmo
budrew
467 posts
 
I'm sure the small print addresses weather, acts of God, and whatnot. We must just accept these things.
kurt_tank
1,189 posts
 
Well, I have the opposite story to tell.
I paid for UPS ground from San Jose to Seattle on Wednesday, December 22nd around 6:00 PM, (at a Longs Drug store mail center no less!), and they said it would take until December 28th. (It did not seem unreasonsable for it to take 6 days, given the reason.) I was not in a huge hurry, as my family has never been sticklers for punctuality!
The package was delivered on Christmas day!

Another Christmas miracle, I guess!

Merry Christmas!
zspradlin
143 posts
 
I understand that you were a little disappointed/upset with everything, but I think that what you are expecting is a tad unreasonable. I live in NW Ohio, do you have any idea of how much snow we really got??? I had to have a guy with a Bobcat dig me out. I now have 6-8 foot tall piles of snow up and down my drive way. We got buried. I think that due to the circumstances that you could be a little more understanding. Now, if it we sunny and 70 degree, I'd say that you do have a valid complaint.
mattybumpkin
590 posts
 
I think that you are being overly hard on them and should understand that some things are beyond control.

In the scheme of things, considering what is going on over in Indonesia and Africa, Iraq and the like, be happy that your family is safe and sound and got to see you and enjoyed your company. I am sure they are more pleased about that than getting the amp on time.

Regards,

sugarbrie
3,854 posts
 
UPS also had a fire at its Chicago hub facility over the holiday. They estimate up to 2000 packages were damaged. I suppose from Texas to Ohio you are safe ???
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