I had a similar experience with Fed Ex. There are basically certain circumstances where they find they have to suspend their guarenteed delivery times - typically due to severe weather. I don't remember whether I asked for a partial refund or recieved one or not. I know that I was surprised at how casual their attitude seemed to be, but that's probably because they are used to this as normal operating procedure during difficult times. I was quite surprised though.
UPS strikes again
Just to issue a warning to anyone shipping UPS this Christmas season. I had a piece of audio gear (an integrated amp)that I thought I would ship UPS to my Dad in Ohio to help build him a little system while I was visiting for the hollidays. I took the package to UPS in Austin TX and paid $27.00 dollars ABOVE the normal shipping to have it sent (they said garunteed) in two days. Well, what do you know it snowed in Ohio, and to make a long story short I am visiting my Dad with no amp.
Having called UPS they still can't say when the package will be delivered, and they WILL NOT refund any shipping charges. I can understand there are things outside of everyones control happening here, and I know that in the grand sceme of things this is a small problem. My gripe is that I paid for sevices that were not rendered....... I am willing to pay the regular UPS shipping, but it seems like they should be reembursing people who paid for special service that wasn't fulfilled.
Although no small print was offered at the time of purchase, I guess I should of known.
Merry Christmas (Really)
Chris
Having called UPS they still can't say when the package will be delivered, and they WILL NOT refund any shipping charges. I can understand there are things outside of everyones control happening here, and I know that in the grand sceme of things this is a small problem. My gripe is that I paid for sevices that were not rendered....... I am willing to pay the regular UPS shipping, but it seems like they should be reembursing people who paid for special service that wasn't fulfilled.
Although no small print was offered at the time of purchase, I guess I should of known.
Merry Christmas (Really)
Chris