UPS. Friend Or Foe?

Shipping with either UPS or FEDX ground is the same- damage when things are loose and can be stacked or tossed. Things on pallets fare better, but only marginally so. The thing about insurance with UPS or FEDX is if you pay insurance but don’t follow the packing regs, they will deny payment. So buying insurance does not protect you.

THose UPS offices that are also mailbox places? They are not UPS they are a private business and just get UPS pick up. They have NO IDEA how to pack an expensive thing or a heavy thing. They are a business of shipping, not packing. If you want to get real UPS service go to the REAL UPS office- usually near an airport or in a major facility. UPS main offiices don’t know how to pack things either so don’t count on them. DO it yourself. You need 2 inches between whatever you ship and the outside of the box for the entire trip or the insurance doesn’t work.

Packaging- I see expensive stuff sent to us for repair improperly packed constantly. NEVER use peanuts as peanuts settle and whatever is floating in it settles to the bottom of the box, now sitting directly on the bottom cardboard and subject to whatever strikes the bottom. DON’T use styrofoam! It turns to dust and coats everything in the box with styro dust. If anything on your item is sticky or tacky, the dust will stick to it forever.

Always use the box within a box method (as mentioned above by the UPS driver) and use chunks of foam or bubble wrap between the boxes.

If all else fails use bubble wrap, the big bubble kind (not that tiny bubble kind they sell at office stores). Wrap the thing you want to protect with 6 inches of bubble wrap on all sides and turn it into a giant ball if you have to! Then put that in a box and not the crappy cardboard at lowes or Home depot, (that stuff instantly comes apart) go get real cardboard boxes at UHaul. Using two of them, box within a box and bubble wrap between them to 2-3 inches works well.

Rant over.

I’ve used UPS many times without a problem, and when I read these horror stories I wonder if I’ve been playing Russian Roulette.

Whenever I ship, I always overpack using bubble wrap, solid styrofoam and double box. - pureclarity

I bought a CD player from an outfit in Florida that rolled it up in a mile of (big-bubble) bubble wrap; there was almost a foot of padding on all sides.

Simple and impressive: you could have dropped it out of an airplane and it would have survived.

I’ve had good luck with ups, but the best I feel is FedEx. - dinov

I agree.

Best way to ship any electronics is in a Pelican Case packed with dense foam and not loose fill. As far as speakers LTL in wooden crates on a pallet. UPS, Fed-X, USPS are parcel carriers and not freight. Why would anyone attempt to ship anything over the weight one person can lift is only asking for trouble. These shipping companies have adopted the deny and ignore policy like many insurance companies hoping you will give up and go away. Once I delivered a Sony tv just before the new style flat screens came out. It was an eBay purchase and the seller wrapped it in a blanket and it arrived destroyed. I told the new owner, UPS will never pay a claim while his face was in shock. Retired Teamster

Having shipped large heavy speakers and smaller packages for over 2 decades, we have witnessed some real freight abuse and have learned a few things along the way. During the first couple of years importing Analysis Audio speaker we spent more time redesigning the shipping crates than on anything else. During one of the first shipments I witnessed the UPS driver slide the crate to the back of the truck and push it off the end. The crate did an end over end barrel roll. I couldn't believe what I saw. I had words with the driver and he still wouldn't let me help him with the second crate. The first crate was destroyed with the speaker exposed at one end. Miraculously the speaker was not damaged. It confirmed to me just how rugged Analysis speakers are. In good faith, after witnessing that abuse, I ordered the customer a new pair and kept that pair as a demo. Thankfully they never had issues.

To survive shipment we ended up using 1.25" plywood around the perimeter and 5/8" plywood for the large flat sided with cross-braces. Internally we use strips of high density polyethylene foam in strategic locations. The foam does not contact the entire perimeter or sides, only in spots. It's all about minimizing and distributing the shock loads transferred to the speaker.

Most stereo equipment is not designed and built to withstand any significant shock load so the packaging has to lessen that load. For example: Imagine a  50 pound amp with an 8 pound transformer in it held in place by 2 #6 screws. Now place the amp in a box sized large enough so there is 3" of space around all sides. Add 3" of very ridged hard foam all around. Seal it up and drop it from 3'. It's likely the outside will look OK but the transformer has detached. Now take the same amp (with transformer in place) and box and substitute the ridged foam with 1" thick softer foam then 1" thick medium foam and the outer layer 1" thick high density foam. Drop it from the same 3' in the same orientation. It's very likely the transformer will still be attached and outside of the amp will be OK. That said I wouldn't use 2 #6 screws to hold a 8 pound transformer but you do see lots of weird construction in audio. Foam being expensive, you don't see packing as described. What is more common is the use of high density polyethylene foam in strategic locations in varying cross sections. Think of it as damped spring system designed to minimize the transference of the shock loads applied by the shipping abuse. The box or crate has to be designed to handle the weight deal with intrusion.

Even with using substantial wooden crates, we almost always have to repair or replace parts after receiving our gear back from shows. The main thing is that the equipment inside is well protected.

I had bought some totem forest years back...first pair damaged voil coil ?...Told him to ship me a undamaged pair...again another speaker boogered.Pallet is the way to go.Yeah saw one driver roll my new sim Cd/amp ? down the steps once.Driver knew i wanted to do something to harm him too...Gave me an f’u snicker and said anything damaged write it up...off he went.