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UPS. Friend Or Foe?

Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.

All items were picked up by UPS in that city and taken for inspection.

And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.

My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!

We are currently attempting to discuss this with the owner of the local store.

Sad but true...

tomcarr

Showing 1 response by prndlus

prndlus
55 posts
 

I’ve used UPS many times without a problem, and when I read these horror stories I wonder if I’ve been playing Russian Roulette.

Whenever I ship, I always overpack using bubble wrap, solid styrofoam and double box. - pureclarity

I bought a CD player from an outfit in Florida that rolled it up in a mile of (big-bubble) bubble wrap; there was almost a foot of padding on all sides.

Simple and impressive: you could have dropped it out of an airplane and it would have survived.

I’ve had good luck with ups, but the best I feel is FedEx. - dinov

I agree.

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