I had bought some totem forest years back...first pair damaged voil coil ?...Told him to ship me a undamaged pair...again another speaker boogered.Pallet is the way to go.Yeah saw one driver roll my new sim Cd/amp ? down the steps once.Driver knew i wanted to do something to harm him too...Gave me an f’u snicker and said anything damaged write it up...off he went.
UPS. Friend Or Foe?
Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.
All items were picked up by UPS in that city and taken for inspection.
And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.
My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!
We are currently attempting to discuss this with the owner of the local store.
Sad but true...