If you have a multimeter (and you should) you should check continuity from the cartridge leads to the phono cable connectors on the table to make sure that connection is secure. Try another set of cables from table to phono pre.
It could be the cartridge (that’s what I think, that red is VERY cheaply made) and I would ask for a replacement. That cart is not expensive and a replacement should not be an issue.
It could be the cartridge (that’s what I think, that red is VERY cheaply made) and I would ask for a replacement. That cart is not expensive and a replacement should not be an issue.