I bought a 'factory reconditioned' new Hegel Mohician - right from the start, the CD tray would not load the CD, have to turn the unit off just as the drawer closes to get it to load. Then playback started skipping, have to hit forward and back several times, seems the lubricaton on the laser rails it lacking.
A similar issue with a fellow audiogoner with his Viking, he sent it to be serviced twice and nothing changed. And my factory re-conditioned would not play from the get go. My take away is Hegel has an lubrication issue with their players, (hoping it just a lubricate the rails issue), but the arrangement with service here in the states is poor.
All that being said, the player sounds fantastic, just color me disappointed with their service.